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Results-driven Content Management and Design professional and Learning Management Systems Administrator, specializing in training and technology integration. Proven track record in developing innovative solutions that enhance user engagement and drive customer satisfaction. Core competencies include project management, instructional design, and creative problem-solving. Aiming to utilize a comprehensive skill set to make significant contributions within a dynamic team environment.
Summary
Work
Experience
2021 - Present
Instructional Designer - RDI Corporation (Remote)
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Developed curriculum and learning materials to increase comprehension
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Worked closely with clients to develop training content to support call center agents
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Developed multimedia elements such as video clips, audio files, animations and graphics for course delivery with and without the use of AI
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Developed and improved curricula, course formats and lesson presentations for diverse topics
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Management of company's Learning Management System
2020 - 2021
Marketing Specialist & Instructional Designer - Wizer (Remote)
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Blog writing
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Developed spam messages for phishing test initiatives
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Mass email campaigns through MailChimp
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Customer Onboarding
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Graphic design, video editing, and translating content for social media
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Custom Instructional Design training content
2020 - 2021
Instructional Designer & eLearning Administrator - Edward Rose & Sons, Bloomfield Hills, MI
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Created interactive training modules across multiple departments and managed LMS for 3,000 internal team members using Adobe Captivate
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Worked with HR to deliver compliance related courses for team members
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Managed backend of the LMS
As the Help Desk Administrator, I:
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Configured help desk ticketing system using Dell KACE
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Generated and evaluated reports to assess needs for software, hardware, and training
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Maintained vendor partner relationships
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Authored company's first interactive newsletter
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Created training documents to enhance technological proficiency within the team
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Created and maintained licensing and hardware inventory
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Presented at company meetings and facilitated training sessions
Education & Accomplishments
2024
2022
2017
2012
USCXA 2024 Gold Award for BEST Learning and Development
RDI December 2022 Training MVP for Interactive Content Design
Adobe Captivate Basic & Advanced Authoring
New Horizons
Associate Degree in Applied Science
University of Phoenix
Skills
& Expertise
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Video editing, graphic design, interactive
media -
Adobe creative suite
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Articulate Storyline & Rise 360
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TechSmith - Camtasia & Snagit
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Kahoot
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Vyond
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Canva
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Remote office availability
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Time management
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Flexible and adaptable
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MS office/Office 365/Teams
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Customer service
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Critical thinking
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AI - In-house, ChatGPT,
various AI enabled applications